F.A.Q (Frequently Asked Questions)

  1. How Do I Find My Product Key?
  2. I`ve forgot my admin login details. Can I reset them?
  3. Do I need any software on the server to run Maian Lockbox?
  4. Is Maian Lockbox encoded?
  5. Can I edit any template files and change colours etc?
  6. Will the system work with PHP6?
  7. Can I add custom fields to the signup page?
  8. Is there a reseller licence?
  9. No emails are being sent, why?
  10. Can I sell CDs?
  11. Can I change the text in the software and add my own wording?
  12. I get 500 Internal Server Error. Why?
  13. Can I edit the PHP files?
  14. Can I change the X-Mailer header that gets sent out in emails?
  15. Can I rename the log folder txt files?
  16. Can I use multiple languages at the same time?
  17. Can I integrate the layout into my own site design?
  18. What happens if someone cancels, then restarts their subscription?
  19. Can I remove the version check link in the admin area?
  20. Can I remove the documentation link in the admin area?
  21. Can I remove the Maian Lockbox links in emails?
  22. How much do I have to pay for upgrades?
  23. Ok, I`ve purchased a licence. What do I do now?
  24. Can you recommend a good web host?
  25. What is Twitter Bootstrap?
  26. Can I get a discount for Maian Lockbox, I`m broke?
  27. Can I get a FREE licence for the lockbox system?
  28. Can I restart a subscription from the admin interface?
  29. Are member folders secure?
  30. When a subscription is stopped, the .htaccess entry is not removed. Why?
  31. Can I show more latest accounts on account homescreen?
  32. Can members change their passwords or get password reminders?
  33. My web host doesn`t allow folders/files outside of the web root. What is the solution?
  34. Suddenly my members cannot login. What happened?
  35. If a subscription expires, can a member still login?
  36. I notice you are using the plural for IP addresses. Can there be more than one?
  37. Can the same username be used twice?
  38. I`m trying to add a username, but it says its taken, even though its not? Why?
  39. Can I change the name of the .htpasswd file?
  40. Can I prevent brute force attacks and have bandwidth limits?
  41. Can I disable the admin tools page?
How Do I Find My Product Key?
If you are using the none commercial version, in your admin area, click 'Purchase Licence' on the top menu to view your product key.

If you don`t see this link, access the following link in your admin area: admin/index.php?p=purchase
I`ve forgot my admin login details. Can I reset them?
Login details are set in the 'admin/control/access.php' file. Just change there.
Do I need any software on the server to run Maian Lockbox?
No
Can I edit any template files and change colours etc?
Yes, you can change anything in the free or commercial version.
Will the system work with PHP6?
It *should* do, but I haven`t tested it, so let me know. :)
Can I add custom fields to the signup page?
Yes, see here
Is there a reseller licence?
Yes, more information here.
No emails are being sent, why?
No idea. :) Check your server error logs first. You should also enable SMTP debugging to help debug mail issues. To enable, open the 'control/defined.php' and set the following value to 1.

define('MAIL_DEBUG', 0);
The log should be written to the "logs" folder.
Can I sell CDs?
Yes
Can I change the text in the software and add my own wording?
Yes, of course, see the language section.
I get 500 Internal Server Error. Why?
The most obvious reason is that your server does not support .htaccess. Check with your host or view your server error log.
Can I edit the PHP files?
If you feel you need to and know what you are doing. Note that PHP changes can break when the system is upgraded.
Can I change the X-Mailer header that gets sent out in emails?
Yes, via the 'control/defined.php' file. Set a value in the 'MAIL_X_MAIL_HEADER' option.
Can I rename the log folder txt files?
Yes, via the 'control/defined.php' file.
Can I use multiple languages at the same time?
This isn`t supported, sorry.
Can I integrate the layout into my own site design?
Yes, by editing the template. See the templates section via the left hand menu.
What happens if someone cancels, then restarts their subscription?
The account will be auto enabled again by the system unless set to approval.
Can I remove the version check link in the admin area?
Yes, via the 'control/defined.php' file.
Can I remove the documentation link in the admin area?
Yes, via the 'control/defined.php' file.
Can I remove the Maian Lockbox links in emails?
No, this will disappear when a commercial licence is applied.
How much do I have to pay for upgrades?
Nothing, all upgrades are FREE.
Ok, I`ve purchased a licence. What do I do now?
Firstly, go to the Maian Script World Licence Centre and log in with the username/password sent to you in the email you received after purchase. If you didn`t receive this email, please contact me via the Maian Lockbox website.

Once you have logged in, use the options provided to generate your licence. Your new licence file will be included in a zip file along with a readme file. You should replace the default .lic file with your new one. This will unlock the free feature restrictions.
Can you recommend a good web host?
There are lots of good web hosting companies around. Try a search on Google. Read what other people say.
What is Twitter Bootstrap?
Its a frontend/mobile design framework. More information on their website here.
Can I get a discount for Maian Lockbox, I`m broke?
Regular monthly discount coupons are emailed to subscribers of my newsletter. Its an infrequent newsletter. You can unsubscribe at any time.
Can I get a FREE licence for the lockbox system?
Yes, just select the "Get it FREE with TrialPay" option on the checkout page.
Can I restart a subscription from the admin interface?
Yes. If a subscription was stopped, use the contact option to launch the contact window for a member and use the {RESTART} link to send re-start link.
Are member folders secure?
Yes, so long as your 'members' folder is NOT accessible in a browser and your .htpasswd files are protected outside the root.
When a subscription is stopped, the .htaccess entry is not removed. Why?
The entry in the .htaccess must remain so that a member can login to the system. If their account is disabled they will see the relevant redirect screen, which is how the lockbox should work. If the entry was removed from the .htaccess file, then the login will fail without any explanation.

If you prefer that the .htaccess entry is deleted for security, open the 'control/defined.php' file and set the 'HT_REM_SUB_REMOVAL' option to 1.

Note that if the entry is removed and the subscription is restarted, the entry will be auto created again.
Can I show more latest orders on account homescreen?
Yes, edit the 'ORDER_LIMIT_ACCOUNT_HOMESCREEN' option in the 'control/defined.php' file and set a higher value.
Can members change their passwords or get password reminders?
Yes, via the password reset option. Access 'pass-reset.php' in browser.
My web host doesn`t allow folders/files outside of the web root. What is the solution?
Find a better host. :)
Suddenly my members cannot login. What happened?
Possible reason is a corrupt .htpasswd file. Try rebuilding the lockbox password file via the admin tools.
If a subscription expires, can a member still login?
The system has a grace period that can be set for any package. There is no way of knowing when a payment gateway will re-trigger the subscription payment. So, the grace period can prevent a member from being logged out. If you don`t want a grace period, change the option for the package.
I notice you are using the plural for IP addresses. Can there be more than one?
Yes, if the visitor is hiding behind a proxy. This is very rare, but may happen from time to time.
Can the same username be used twice?
No, usernames MUST be unique and the system will check this is the case.
I`m trying to add a username, but it says its taken, even though its not? Why?
Someone may have entered the username on the signup page, but then not completed payment. The system auto clears dead usernames after 2 days. You can try using the purge option in admin tools if you wish to clear this sooner or via the 'Members > Unassigned Members' page in admin.
Can I change the name of the .htpasswd file?
Some servers will allow this. If you wish to change the name, update the new name in the 'control/defined.php' file.
Can I prevent brute force attacks and have bandwidth limits?
This is possible via third party security solutions. More Info.
Can I disable the admin tools page?
Yes, via the 'control/defined.php' file. Set the 'SHOW_TOOLS' value to 0.